All lessons
Lesson 34

Funding needs, milestones & due diligenceModule 06 · Funding & investor logic

IGNITE EXTENDED / LESSON 34

Funding needs, milestones & due diligence

How much capital should be raised, for what progress, and with what evidence?

A funding plan and a prioritized diligence list.

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34 / OpeningFunding needs, milestones & due diligence

The decision and the learning goals

  • Link a capital request to a cash model and milestone
  • Identify the risks a round is meant to reduce
  • Build a focused diligence plan for a major uncertainty
90-minute workshopOpening 5 minConcepts and original examples 35 minPractice 25 minDebrief 15 minReview 10 min
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34 / TheoryFunding needs, milestones & due diligence

Funding connects cash to a consequential milestone

The amount to raise should finance a coherent operating plan to a milestone that matters. A milestone can reduce technical, market or execution uncertainty. A calendar date or a completed activity is useful only when it supports a consequential next decision.

Connect each major use of funds to the evidence or capacity it is expected to produce. Then trace the resulting payments and receipts through the monthly model. Include a financing lead time and a stated buffer, while keeping hoped-for future capital separate from committed resources.

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Round size changes ownership and future flexibility

A larger round can reduce the immediate risk of running out of cash and may fund useful parallel work. It can also increase dilution, create pressure to deploy capital and set expectations for the next financing. A smaller round preserves more founder ownership but can leave the company exposed to a delay.

Compare alternatives using consistent operating scenarios and financing terms. The cheapest-looking capital in a base case can become expensive if it forces fundraising before the business has produced evidence. The decision concerns both resources and the conditions under which the next choice will occur.

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Connect funding to a milestone

A funding request should explain which uncertainty the money will address and how the cash schedule supports that work. Start with the decision rather than a round-size convention.

01

Milestone

Define the consequential learning or capability. Example: demonstrate that a target customer can complete and repeatedly use the critical workflow under realistic conditions.

02

Operating plan

Identify the people, recruitment, build work and support needed. Trace activity into a monthly schedule. Include the time before new resources become productive.

03

Cash requirement

Calculate the lowest cash point, a justified operating minimum and the effect of a coherent downside. A year-end balance can hide an earlier shortfall.

04

Funding decision

Explain amount, timing and what management will do if the milestone is delayed or rejected. Compare the commitment and flexibility offered by plausible funding paths.

The investor can now evaluate a connected argument: why this milestone matters, why this plan can reach it and why this amount fits the timing.

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A simple capital request

EXPECTED CASH NEED + BUFFER − AVAILABLE CASH
Illustrative plan
12 months to a milestone; $50,000 net monthly burn.
Buffer
3 additional months at the same burn.
Starting cash
$100,000.

(12 + 3) × $50,000 − $100,000 = $650,000, before fees or other omitted cash flows.

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A milestone should reduce a consequential uncertainty

  • Technical: can the required result be produced?
  • Market: will customers adopt and pay under workable conditions?
  • Execution: can the organization deliver repeatedly?
  • Financing: can the next stage be funded or supported by cash generation?
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Smaller and larger rounds

Round size affects the operating plan, ownership and the choices available when evidence arrives. There is no useful comparison without an explicit milestone and cash schedule.

Smaller round

Can limit immediate dilution or commitment, but leaves less room for delay and can increase financing dependence.

Larger round

Can fund more time or work, but terms, ownership, expectations and discipline still matter.

Worked application

Illustrative application: a smaller round might finance a narrow pilot but leave little room for a delay. A larger round may permit a broader test while creating a larger immediate commitment and different ownership economics. Compare coherent plans, including what management does in the downside.

Justify the amount by activity, timing and review conditions. More months of runway do not automatically mean more useful learning.

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34 / Deep diveFunding needs, milestones & due diligence

Relay's Series A: sizing the round

Illustrative plan at month 28: $960,000 cash, $480,000 average net burn after the round, Series B milestone in 18 months.

The base case matches the $12M the lead is offering, with no room for delay. The delay case shows what each slipped month costs; the downside action shows what management does instead of raising more now.

Cutting net burn to $400,000 at month 12 (pausing the second-EHR integration and slowing hiring) turns the remaining $7.2M into 18 months, 30 months of runway in all. Raising $14.5M instead would cost about one point of Maya's ownership.

ScenarioMonths fundedCalculationCapital neededSeries A stake (at $48M pre)
Base: milestone at month 1818 + 6 lead time + 3 buffer = 2727 × $480k − $960k$12.00M20.0%
Delay: milestone at month 2222 + 6 + 3 = 3131 × $480k − $960k$13.92M22.5%
Larger round instead—$14.5M at $48M pre$14.50M23.2%
Downside action on $12M12 at $480k, then 18 at $400k$12.96M − $5.76M = $7.2M ÷ $400k$12.00M, runway 30 months20.0%
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34 / Source insightFunding needs, milestones & due diligence

Where VC deals come from

Survey of 885 institutional VCs (Gompers, Gornall, Kaplan and Strebulaev). Share of deals closed in the prior 12 months by source: professional network 31%, proactively self-generated 28%, referred by others 20%, inbound from management 10%, referred by portfolio companies 8%, quantitative sourcing 2%.

Only about one deal in ten comes from a cold inbound approach. For Relay's Series A, warm introductions from the seed lead and from health-tech founders matter more than a polished outbound email.

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The deal funnel per closed investment

For each closed deal, the average firm considers about 101 opportunities, meets management at 28, reviews 10 with partners, takes 5 into due diligence, offers 1.7 term sheets and closes 1.

Diligence is where half of the remaining candidates are eliminated, after the firm has already invested partner time. A data room that answers the decisive questions quickly keeps Relay among the five rather than the ten.

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Hours spent on due diligence

Average of 118 hours per deal: early stage 81 versus late stage 184, IT 76 versus health care 120, California 81 versus East Coast 121.

Relay is a health-care company raising a growth-stage round, so it should expect diligence closer to the 120-hour health-care figure, with regulatory and security review on top of commercial checks.

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Factors VCs rate as important in selecting deals

Share of VCs rating each factor important: team 95%, business model 83%, product 74%, market 68%, valuation 56%, fit 50%, ability to add value 46%, industry 31%.

Valuation ranks fifth. Relay's data room should spend its effort on evidence about the team and the business model (retention by segment, unit economics) rather than defending the $48M pre-money.

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Diligence should test the claims that carry the recommendation

An investment memo contains factual evidence, interpretations and assumptions about what must happen. The diligence plan should concentrate on assumptions that could reverse the decision. The source’s screening funnel explains why attention must be selective.

For each material claim, specify the evidence available, the remaining uncertainty and a feasible check. A reference call, customer cohort analysis and inspection of an IP agreement answer different questions. Record contradictory evidence rather than burying it in an appendix.

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An integrated funding argument is internally consistent

The customer claim should agree with the chosen segment. The channel should be capable of delivering the projected sales. The model should fund the people and inventory needed for those sales. The financing terms should match the company’s capital path and incentives.

A contradiction between these elements is more serious than a missing slogan. Trace one representative customer transaction all the way through delivery, contribution and cash. This often reveals an omitted cost, a timing assumption or an activity that no participant is prepared to perform.

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A due-diligence plan

UncertaintyUseful workDecision link
Customer valueReferences, usage evidence and alternatives.Does the market proposition hold?
Delivery capabilityTechnical review and operating history.Can milestones be reached?
Cash requirementTrace drivers and scenarios.Is the round sufficient?
Ownership and obligationsReview documents and commitments.What rights and risks are being financed?
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A plan needs a downside

  • What happens if the milestone takes longer?
  • Which costs can change and which cannot?
  • What actions are available before cash becomes urgent?
  • What if the expected next investor is unavailable?
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The diligence conversation

Diligence tests whether important claims survive inspection. Organize evidence so a reviewer can trace a conclusion to an observation, calculation or right.

01

Claim

Write the exact proposition: customers return after initial use, the forecast follows operating capacity or the company has rights to deliver the product.

02

Support

Show the corresponding cohort, driver schedule or agreement. Label periods, populations and definitions so the reviewer can reproduce the reasoning.

03

Challenge

Invite the strongest relevant alternative explanation. A customer count may conceal churn; a signed invoice may leave ownership unresolved; an average may conceal a cash minimum.

04

Resolution

Correct the claim, obtain missing evidence or change the proposed commitment. Record the remaining gap, its owner and the decision that depends on resolving it.

A credible answer can acknowledge an unresolved issue. The funding proposal must make the practical consequence of that issue visible.

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The funding story should match the operating story

  • Capital funds specific work and time.
  • The work should produce evidence or a deliverable that matters.
  • The model should reflect how that work is actually done.
  • The recommendation should explain what changes if the evidence disappoints.
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34 / Deep diveFunding needs, milestones & due diligence

Relay's Series A data room, indexed by claim

Each decisive claim, the evidence that tests it, and who owns it (illustrative).

Order the room by the claims in the investor's memo, not by file type. A reviewer should reach the evidence for any claim in two clicks and see the open gaps stated plainly.

Regulatory conclusions depend on current law and the actual facts and need counsel's review; the incident record should show the analysis, not just the outcome.

ClaimEvidenceOwnerOpen risk
Groups retain 3× better than independentsMonthly logo-retention cohorts by segment; location expansion within groupsPriyaGroup cohorts younger than 18 months
Gross margin returns above 78% with Relay SchedulerPer-conversation inference and SMS cost; pricing and model-routing planDanielLLM vendor price changes
Relay can keep operating on ClinicOSMarketplace/API agreement, revenue share, termination and change-of-control termsMayaClinicOS bundling a basic waitlist
PHI is handled lawfullyBAAs with every clinic and the LLM vendor; vendor no-training terms; HIPAA risk analysis, policies, access logsDanielTexas SB 1188 data-residency questions
Security incidents are managedIncident log including the misdirected-text near-miss, breach risk assessment, remediation and trainingMayaRepeat incident during diligence
The company owns what it sellsFounder, employee and contractor IP assignments; open-source scan; trademark searchMayaContractor code without assignment
The cap table is rightLedger reconciling to 21,377,551 fully diluted shares post-round; SAFE conversion, seed documents, 83(b) elections, option grantsMayaUnrecorded option promises
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Jockey or horse: the single most important factor

Team is named most important by 47% of VCs, fit by 14%, and product, business model, market, industry and other by the rest. IT investors pick the team 50% of the time; health-care investors only 32%.

Health-care VCs bet more on the horse. For Relay, diligence will lean on the business: clinical workflow fit, EHR integration rights, HIPAA posture and retention data, not founder charisma.

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Qualities valued in a management team

Bar chart of qualities by all, IT and health-care VCs: industry experience (60%, 54%, 77%), entrepreneurial experience (50%, 49%, 55%), ability (67%, 69%, 59%), teamwork (50%, 47%, 49%), passion (54%, 60%, 42%).

Health-care investors weight industry experience at 77%. Maya's years running a 6-location PT group are evidence to document, not just a line in a bio.

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Where investment memos are written in the funnel

From 100 pipeline deals: 10–20 meetings, 4–8 in diligence, 2–4 term sheets, 1–2 closed. A preliminary memo precedes diligence, an investment recommendation precedes the term sheet, and a final memo precedes closing.

The memo is the investor's internal argument. Founders who know what the memo must say can supply the evidence for each claim in it, and anticipate the risks section.

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The considerations an investment memo covers

Management, product offering, business model, market, financials, exit, deal terms and other (location, liability, conflicts, ethics, LP perception); the note warns each factor can be positive, negative, neither or both.

'Potential liability' and 'regulation' are where a HIPAA-regulated AI company is most exposed. A single factor can cut both ways: Relay's ClinicOS integration is a moat and a dependency.

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Know versus think: what you have to believe

Diligence questions: what do I know versus think, how confident am I about each consideration, and what must I know before investing. Some questions remain unknowable and become the memo's 'what you have to believe'.

Relay should state its own 'have to believe' list (for example, that group-segment retention persists beyond 12 months) and show what evidence narrows each one.

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A due-diligence plan and its typical items

Diligence aims to verify important facts and learn more about key considerations. Typical items: management and customer references, market research, company visit, technical experts, financial model and return analysis.

The list predates AI and regulated data. For Relay, technical-expert review now includes the LLM vendor terms, model evaluation and PHI handling, and the return analysis uses the waterfall from lesson 32.

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34 / ApplicationFunding needs, milestones & due diligence

Victoria: how much to raise?

The archived case connects a Series A decision with operating assumptions, free cash flow and the timing of later financing. A larger number in a spreadsheet is not a complete capital strategy; the round must be tied to progress, uncertainty and ownership consequences.

What does the round allow the company to learn and achieve?

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34 / Current practiceFunding needs, milestones & due diligence

Current practice: health-data diligence in 2025–2026

HIPAA Security Rule overhaul is proposed, not final

HHS published a proposed rule on 6 January 2025 that would make encryption and multi-factor authentication explicit requirements, require asset inventories and network maps, and require written verification from business associates at least every 12 months. The 2026 Unified Agenda lists final action for July 2027. Investors already ask whether a company like Relay could meet these controls.

Texas SB 1188 adds state rules where Relay is based

Effective 1 September 2025, the law requires covered entities to keep electronic health records physically in the United States from 1 January 2026, and requires practitioners who use AI for diagnosis or treatment based on medical records to disclose it to patients. Whether and how it applies to a scheduling vendor depends on the facts and needs legal review, but data-residency questions now appear in diligence on Texas clinic customers and their vendors.

Sources: McDermott Will & Schulte: Final action on HIPAA Security Rule modifications now projected for July 2027 · Goodwin: New Texas law regulates use of EHRs and AI tools (2025) · NBER: How do venture capitalists make decisions?

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Prepare a capital-and-milestone memo

Fictional company: $100,000 cash; steady net burn $50,000 per month; a milestone is expected in 12 months; management wants a 3-month buffer. Ignore fees and other cash flows for the base calculation.

Your task

Calculate the request, explain the milestone’s value, and model a 3-month delay. List the most important evidence an investor would request.

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Worked answer and reasoning

  • Base request is $650,000 under the stated assumptions.
  • If the milestone is delayed 3 months and the company still wants a 3-month buffer, the same model requires $800,000.
  • Explain what uncertainty the milestone reduces and whether there are cheaper staged actions; do not treat the buffer as a substitute for a plan.
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34 / Venture stepFunding needs, milestones & due diligence

Venture step: Relay's Series A funding plan and data room

Relay · venture step 34

It is month 28. Relay serves about 250 clinic locations (≈ $1.2M ARR at list, illustrative), mostly in multi-location groups, with the 42-location Northpoint deal in negotiation, and has 22 people. Cash is $960,000: group sales and the Scheduler build spent faster than the Lesson 20 plan. Relay Scheduler's LLM inference has pushed gross margin toward 72%. The plan after the round averages $480,000 net burn per month (illustrative). The next milestone, Series B readiness, is 1,250 locations (≈ $6.0M ARR at list, 5× today) in 18 months, with group retention holding and margin back above 78%. The lead is offering $12,000,000 at $48,000,000 pre-money and will run health-care-grade diligence.

Your task

A one-page funding plan (amount, milestone, delay case, downside actions) and a prioritized Series A data-room index that names, for each decisive claim, the evidence and its owner, including HIPAA and AI-vendor items.

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Venture step: worked reasoning

  • Funding need: (18 months to milestone + 6 months Series B lead time + 3 months buffer) × $480,000 − $960,000 = $12,000,000. The offered round fits the plan with no slack for a delay.
  • Delay case: if the milestone slips 4 months, need = 31 × $480,000 − $960,000 = $13,920,000, a $1.92M gap. Downside plan: if month-12 locations are below 800, cut net burn to $400,000 (pause the second-EHR build, slow hiring); $12.96M − 12 × $480k = $7.2M then lasts 18 more months, 30 months in all.
  • Raising $14.5M at the same $48M pre covers the delay but sells 23.2% instead of 20%; Maya's stake falls to 23.35% instead of 24.33%. Present the $12M plan with the trigger-based cut, and the larger round as the alternative.
  • Decisive claims to evidence first: (1) group retention 3× independents: cohort tables by segment; (2) margin recovery: per-message inference cost and the plan to reach above 78%; (3) right to operate: ClinicOS API agreement, change-of-control and termination terms; (4) HIPAA: signed BAAs with every clinic and the LLM vendor, a no-training clause, the risk analysis, and the incident log including the misdirected-text near-miss with its documented breach assessment.
  • Clean corporate records: a cap table reconciling to 21,377,551 fully diluted shares after the round, SAFE conversion documents, 83(b) elections, IP assignments from founders, employees and contractors, and an open-source scan. Legal conclusions depend on current law and the facts and need counsel's review.
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Reasoning traps

Sizing the round to the milestone and stopping there

Relay's milestone is 18 months away, but the money must also cover the 6-month Series B process and a buffer. Funding only the milestone ($7.68M after cash on hand) leaves the company raising with no cash to spare.

Treating HIPAA and AI-vendor paperwork as closing formalities

A missing BAA with the LLM vendor, or vendor terms that permit training on Relay's data, can stall or reprice a health-care deal. Assemble them, and the near-miss incident record, before the first diligence call.

A data room organized by document type instead of by claim

Investors test claims such as '3× retention in groups' or 'margin returns above 78%'. Index each claim to its cohort table, cost model or contract so a reviewer can verify it in minutes and see the remaining gaps.

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34 / ReviewFunding needs, milestones & due diligence

What you can now explain

Relay's Series A funding plan ($12.0M base, $13.92M delay case, month-12 burn-cut trigger) and a claim-indexed data room covering HIPAA and AI-vendor evidence.

  • The amount to raise equals the cash needed to reach a consequential milestone, plus the next round's lead time and a buffer, minus cash on hand: for Relay, $12.0M.
  • Every month of milestone delay costs a month of burn ($480,000 for Relay), so a funding plan needs a stated trigger and the cuts management will make.
  • Diligence for a HIPAA-regulated AI company centers on the claims that could reverse the decision: segment retention, margin after inference costs, EHR access rights, and PHI handling with every vendor.

Next lesson: Organizational culture: from routines to norms

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